iPhone Photos FAQ

Q: My iPhone saves pictures in a file format called .heic and I can't open it on a computer.

A: Change your Camera settings to save photos in a more compatible format.

To set your iPhone to capture media using the older formats, which are more broadly compatible with other devices and operating systems:

1. Go to Settings > Camera.
2. Tap Formats.
3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.
4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.

The attachment has a screen recording of how to change the setting as well. This setting change will save all photos as .jpg from then on.

Q: How do I convert a picture I already took to .jpg?

A: 

1. Open Picture in Photos-App
2. Tap Share
3. Tap Copy Photo
4. Open Files-App in any writable folder
5. Tap on empty space and select "Paste"

The inserted file will be in jpeg format automatically.

IT recommends saving the photo to your OneDrive.